Refund policy

Join our Loyalty Program to receive 30 day free receiptless returns.

We strive for every customer to be totally satisfied with their after purchase care. That is why we offer 30 day No Questions Asked returns in our self-serve returns portal. We get it, you get home and try on your brand new M B L A shirt and it just doesn't quite fit right, that is why we are also offering 7-day free returns on all purchases (some exclusions apply). If for any reason you are not 100% satisfied with your purchase, let us know and we will work with you to make it right.

 

Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, with tags, unopened or unused, unworn and unwashed. You will also need a receipt or proof of purchase with your return.

To start a return, login to your account and navigate to the returns menu to initiate a self-serve return request.

You can always contact us for any returns questions at info@mb-la.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If your return was approved but you did not qualify for a free return shipping label, the cost for return shipping will be automatically deducted from the total refund amount. Items sent back to us without first requesting a return will not be accepted and will be returned to sender.

 

Exchanges and Store Credit
If an item arrives damaged or defective you have the option to exchange that item for the same item or equivalent at no additional cost to you or have us issue your account with store credit.

 

Order modifications and cancellations
Once a order is placed, it is shipped very quickly. Unfortunately, we cannot modify or change orders after they have been placed.

In the event that you want to cancel after placing your order, you have a 24 hour window to cancel your order through our returns portal. You can submit a cancellation request as long as the order has not been processed and is ready to be shipped; order cancellations are not guaranteed. If you want to cancel your order after it has already been processed, you will have to wait for your package to be delivered and then return it to us. We apologize for any inconvenience this may cause.

 

Damages and issues
Please inspect your order upon reception. Contact us immediately if the item you received is defective, damaged or if you received the wrong item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, used dietary supplements, food or plants/flowers, custom products (such as special orders or personalized items), and used personal care goods (such as beauty products), unless your item is defective or damaged, or is past its expiration date on the label. Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days. As above, your item must be in the same condition that you received it, unworn with tags, or unopened, unused or unwashed. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 24 hours. Please remember it can take some time for your bank or credit card company to process and post the refund to. 
If more than 10 business days have passed since we’ve approved your return, please contact us at help@mb-la.com.