Shipping policy
ORDER PROCESSING AND TRACKING
We will work quickly to ship your order. Please allow 1 to 5 business days for us to process your order. Orders are processed M-F in the order they are received, and usually within 24 to 72 hours from the time of purchase. In the rare case that a order is taking longer than normal to process, please contact us immediately and we will be glad to help with a refund or store credit.
When your order has shipped, you will receive an email with real-time tracking, additionally, you can track your order in your customer account or via the Shop app or with Route. All delivery times will vary by location.
COUNTRIES AND REGIONS
|
Destination Country |
Estimated Delivery Time |
|
United States |
2 to 5 Business Days |
|
Canada |
5 to 10 Business Days |
|
United Kingdom |
5 to 10 Business Days |
|
European Union Member States |
5 to 10 Business Days |
|
Rest of the World |
5 to 12 Business Days |
COST OF SHIPPING
Shipping costs are calculated in real time and based on current market price.
Flat rate shipping starts at $5.25 for items under 2 lbs.
Loyalty Perk Members receive exclusive free shipping for orders over $60
We also offer free shipping on all US orders over $120.
No matter the weight, size or quantity of your purchase, our exclusive partnerships with major global shipping providers give you the lowest cost available.
SPLIT SHIPMENTS
Some items in your order could be split into separate shipments. If your order has split shipments, you will be sent separate tracking information for those items.
INTERNATIONAL SHIPPING
We offer international shipping to the following countries and regions: Canada, The Caribbean, United Kingdom, Oceana, European Union Member States, Asia, Brazil and Japan.
IMPORT DUTIES & TAXES
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Muscle Boutique is not responsible for these charges if they are applied and are your responsibility as the customer.
NOTE
During peak season or due to unforeseen circumstances, some packages may take longer to arrive. Please do your best to provide accurate shipping information when checking out as we will not be held accountable for packages marked as "undeliverable" or lost or stolen due to customer error or neglect.
REFUNDS, RETURNS AND EXCHANGES (US)
Returns are accepted up to 30 days from the date of delivery. Please see our Returns Policy
In the event that your order arrives defective, damaged, or if you received the wrong item, please contact us within 48 hours of delivery or as soon as possible at help@mb-la.com with your order number and a photo of the item’s condition for either an (Exchange, Store Credit or Refund).
REFUNDS, RETURNS AND EXCHANGES (WORLDWIDE)
At this time, we cannot accept returns from outside of the US.
In the event that your order arrives defective, damaged, or if you received the wrong item, please contact us within 48 hours of delivery or as soon as possible at help@mb-la.com with your order number and a photo of the item’s condition for either an (Exchange, Refund or Store Credit).